General conditions

Prices: All prices are per person and day or week, with half board (dinner and breakfast). The room rates are subject to change based on hotel occupancy. We recommend contacting us directly to obtain the most up-to-date and advantageous rates. Additionally, we are pleased to guarantee the prices in the quote for a period of 72 hours.

General information:

Tourist Tax:
Starting from 01.01, 2024, in accordance with the new resolution by the Municipality of Dobbiaco, the tourist tax applied to our guests aged over 14 will be increased and will then be € 3.70 per person per night.. The tax is listed separately on the invoice and payable upon departure.

Arrival: after 3 pm (on request earlier, if rooms are available)
Departure: clearance of the room until 10.30 am (also longer if possible, but on charge)

The flat fee offers are based on the double room “Comfort” prices. To the flat fee offers of the other room categories will be added price differences depending on the room. All flat fee offers can only be booked on the stated dates and only one saving per reservation can be used.

The weekly flat fee offers are valid for 7 days from SA to SA or SU to SU.

In case of the single use of a double room we will calculate an extra charge of 30% (except high season or previous agreement).

Smokers: We ask you for understanding that as an Active Hotel and due to the Italian legislature smoking is forbidden in the hotel rooms and all community rooms. We are planning a smoking lounge.

If you book B&B you get a reduction of 10,00 € on the half board price. Non consumed Dinners have to be reported to the reception and cause a deduction of 10,00 € (if reported on time).

We are happy to be amiable with your room requests regarding room categories, but we can’t reserve certain room numbers or floor numbers.

We are sorry to inform that we accept dogs. Cost per day 30,00 € - without food; please note that dogs are not allowed in the dining area, in the swimming pool, in the sauna and our Cristal Beauty & Relax Center.

PAYMENTS:

Your final account can be payed in cash, check, VISA, Mastercard or EC Card.
With effect from the 1st of January 2022, the limit on the use of cash is decreased to € 4.999,99

HGV travel insurance: Do you want a cancellation insurance? Then we recommend the HGV travel insurance. In addition it contains services like delayed arrival to your hotel which were not your fault (for example if you have an accident with your car)

Mandatory information according to the EU-Regulation N. 524/2013 of the European Parliament and of the Council Platform for online dispute resolution for consumer disputes (ODR) to the European Commission: http://ec.europa.eu/consumers/odr/