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General conditions

Prices: All prices are per person and day or week, in half board (dinner and breakfast).

Tourist Tax: Please note that in our village Dobbiaco will be charged a tourist tax of 2,40 € per person (starting from 14 years) per night. The tax is listed separately on the invoice and payable upon departure.

Arrival: after 3 pm (on request earlier, if rooms are available)
Departure: clearance of the room until 10.30 am (also longer if possible, but on charge)

The flat fee offers are based on the double room “Comfort” prices. To the flat fee offers of the other room categories will be added price differences depending on the room. All flat fee offers can only be booked on the stated dates and only one saving per reservation can be used.

The weekly flat fee offers are valid for 7 days from SA to SA or SU to SU.

In case of the single use of a double room we will calculate an extra charge of 30% (except high season or previous agreement)

Smokers: We ask you for understanding that as an Active Hotel and due to the Italian legislature smoking is forbidden in the hotel rooms and all community rooms. We are planning a smoking lounge.

If you book B&B you get a reduction of 10,00 € on the half board price. Non consumed Dinners have to be reported to the reception and cause a deduction of 10,00 € (if reported on time).

We are happy to be amiable with your room requests regarding room categories, but we can’t reserve certain room numbers or floor numbers.

We are afraid but we do not accept dogs (except in the apartment in our dependance). Cost per day 12,00 € - without food; please note that dogs are not allowed in the dining area, in the swimming pool, in the sauna and our Cristal Beauty & Relax Center.

until 7 days before the arrival day there are no cancellation costs to pay (if you announce the cancellation in written form, the deposit will not be repayed)

- from 7 days before the arrival day: 80% of the total amount
- sudden departure or late arrival: 80% of the agreed day rate
- no show: 100% of the total amount

Your final account can be payed in cash, check, VISA, Mastercard or EC Card.

HGV travel insurance: Do you want a cancellation insurance? Then we recommend the HGV travel insurance. In addition it contains services like delayed arrival to your hotel which were not your fault (for example if you have an accident with your car)

Mandatory information according to the EU-Regulation N. 524/2013 of the European Parliament and of the Council Platform for online dispute resolution for consumer disputes (ODR) to the European Commission: http://ec.europa.eu/consumers/odr/