General conditions

Prices: All prices are per person and day or week, in half board (dinner and breakfast).

Current information about Covid19 in South Tyrol - Safe holidays in South Tyrol - now more important than ever.

Careful, precise, conscientious. This is how those who know the province best describe South Tyrol and it’s also an apt description for how we ensure the safety and health of everyone here, whether locals or guests. We wear a face mask wherever it is required, we follow all safety measures, and carry the Green Pass, which facilitates access to a wide range of businesses and services.

Join us this winter in South Tyrol

This is the moment we’ve been waiting for. As the seasons change, it’s time once more for skiing, winter hiking or just having a blast in the snow. Certain safety measures will be in force at the ski resorts to ensure that ski holidaymakers can enjoy a carefree stay:

Guests with a valid Super Green Pass (recoverd or vaccinated) are permitted to use cable cars and lifts. Children under 6 are exempted.

  • A surgical mask is required in closed lifts, while FFP2 masks are required on public transportation.
  • Please keep a safe distance of 1 metre to others.
  • We recommend that you buy your ski pass online.
  • Ventilation and disinfection of the lift facilities.
  • The same safety regulations apply in the ski huts as in the bars and restaurants

Entry regulations update: guests arriving from European and/or Schengen countries are now required to not only have the Super Green Pass (vaccination or recovery in the past 6 months), but also to get a PCR-test 48 hours before or a rapid Covid test 24 hours before entering our country.

Starting from January 10th, 2022, only guests who have the Super Green Pass are allowed to sleep in our hotel.

We have demonstrated that safe holidays during the pandemic are possible when observing clear rules. It is in this spirit that we warmly welcome you to enjoy carefree days with us in South Tyrol. Welcome!

Tourist Tax: Please note that in our village Dobbiaco will be charged a tourist tax of 2,50 € per person (starting from 14 years) per night. The tax is listed separately on the invoice and payable upon departure.

Arrival: after 3 pm (on request earlier, if rooms are available)
Departure: clearance of the room until 10.30 am (also longer if possible, but on charge)

The flat fee offers are based on the double room “Comfort” prices. To the flat fee offers of the other room categories will be added price differences depending on the room. All flat fee offers can only be booked on the stated dates and only one saving per reservation can be used.

The weekly flat fee offers are valid for 7 days from SA to SA or SU to SU.

In case of the single use of a double room we will calculate an extra charge of 30% (except high season or previous agreement).

Smokers: We ask you for understanding that as an Active Hotel and due to the Italian legislature smoking is forbidden in the hotel rooms and all community rooms. We are planning a smoking lounge.

If you book B&B you get a reduction of 10,00 € on the half board price. Non consumed Dinners have to be reported to the reception and cause a deduction of 10,00 € (if reported on time).

We are happy to be amiable with your room requests regarding room categories, but we can’t reserve certain room numbers or floor numbers.

We are afraid but we do not accept dogs (except in the apartment in our dependance). Cost per day 12,00 € - without food; please note that dogs are not allowed in the dining area, in the swimming pool, in the sauna and our Cristal Beauty & Relax Center.

until 7 days before the arrival day there are no cancellation costs to pay (if you announce the cancellation in written form, the deposit will not be repayed)

- from 7 days before the arrival day: 80% of the total amount
- sudden departure or late arrival: 80% of the agreed day rate
- no show: 100% of the total amount.


Your final account can be payed in cash, check, VISA, Mastercard or EC Card.
With effect from the 1st of January 2022, the limit on the use of cash is decreased to € 999.9.

HGV travel insurance: Do you want a cancellation insurance? Then we recommend the HGV travel insurance. In addition it contains services like delayed arrival to your hotel which were not your fault (for example if you have an accident with your car)

Mandatory information according to the EU-Regulation N. 524/2013 of the European Parliament and of the Council Platform for online dispute resolution for consumer disputes (ODR) to the European Commission: